Politique d’expédition
Shipping Policy
At Tails of Glory, we aim to dispatch your order quickly and make delivery as simple and transparent as possible.
UK Delivery
We currently offer the following UK delivery options:
Standard UK Delivery
Standard UK delivery usually takes 1–3 working days from dispatch.
- Orders under £35: £3.99
- Orders of £35 or more: Free
Express UK Delivery
Express UK delivery is available for £5.99.
Orders placed before 12:00 noon, Monday to Friday, are usually dispatched the same working day for next working day delivery.
Orders placed after 12:00 noon, on weekends, or on UK bank holidays will be processed on the next working day.
Order Processing
Orders are usually processed and dispatched within 1 working day.
You will receive a confirmation email after placing your order. Once your order has been dispatched, you may receive tracking or delivery updates depending on the delivery service used.
Delivery Areas
We currently deliver within the United Kingdom.
If international delivery becomes available, we will update this policy and show the available delivery options at checkout.
Delivery Delays
Although we do our best to ensure orders arrive on time, delivery times are estimates and may be affected by circumstances outside our control, such as courier delays, severe weather, high seasonal demand, or bank holidays.
If your order has not arrived within the expected timeframe, please contact us at:
Incorrect or Incomplete Address
Please make sure your delivery address is correct before placing your order.
Tails of Glory cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout. If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to help before the order is dispatched.
Lost or Missing Orders
If your order appears to be lost or has not arrived, please contact us at:
Please include your order number and delivery address so we can investigate with the courier.
Returns
For information about returns, refunds, and exchanges, please see our Refund Policy or Delivery & Returns page.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Tails of Glory, by Budhi Budha Ltd
79 Addison Gardens, W14 0DT, United Kingdom
Email: hello@tailsofglory.pet
Phone: 07447 652082
Support hours: Monday to Friday, 9:00–17:00 UK time